Jul 142010
Rather than asking your visitor to provide their operating system and browser information by asking them to go through various Help -> About menus on their computer, send them to www.supportdetails.com.
This simple, free service will display all of their pertinent information and provide a handy form that they can use to email it to you. Tracking down problems that might or might not be related to browser compatibility is tricky enough, this makes the “OK, what browser are you using?” step much simpler.
Thank you to Imulus Design+Interactive for supplying this service.
Thanks for the write-up, Tony! We appreciate you sharing Support Details with everyone.